Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@bealive.one. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@bealive.one.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bealive.one.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@bealive.one. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@bealive.one.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bealive.one.
Right of withdrawal — 14-day cooling-off period
Not completely satisfied with your purchase? No problem. As a consumer, you have the right to withdraw from your order within 14 days of receiving it, without giving any reason. Simply email us within that period at returns@bealive.one, quoting your order number. You then have another 14 days to actually return the item.
Return conditions
To qualify for a refund, we ask the following:
- The eyewear is unworn and undamaged (trying them on is of course fine, just as you would in a store).
- All original items are included: the hard case, the microfiber cleaning cloth, the soft storage pouch, the neck cord and the packaging.
How to return your order
- Email returns@bealive.one with your order number and the item(s) you wish to return.
- You will receive a confirmation with return instructions. Returns are sent to: BeAlive, Dorpsplein 3, 9940 Evergem, Belgium
- Send the parcel with sufficient postage. Return shipping costs are at your expense. We recommend a tracked shipment — the parcel remains your responsibility until it reaches us.
Refund
Once we have received and inspected your return, we will refund you within 14 days using the same payment method as your original payment. The refund includes the purchase price as well as the standard shipping costs of your original order, where applicable.
Received a defective or wrong item?
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at returns@bealive.one, including a photo. We will resolve it at no cost to you: a replacement or a full refund, including return shipping costs. As a consumer, you also benefit from the statutory 2-year legal guarantee of conformity under Belgian and EU law.
Exchanges
Prefer a different model or lens colour? Mention it in your email to returns@bealive.one and we'll arrange an exchange instead of a refund, subject to availability.
Questions?
For anything return-related, reach us at returns@bealive.one. For all other questions, we're happy to help at info@bealive.one.